Dear guest and friend of our home,
we are delighted to invite you to the Green Rose and offer a warm welcome.
It gives us great joy to welcome you as guests and meet your every wish, but it is our particular pleasure to make you feel at home, together with your family or a new friend.
For more information, or any wishes or suggestions, we are at your service.
We wish you a pleasant holiday!
The Green Rose team
For the duration of your stay, you may use the free bathrobes, slippers and spa bag provided. Please leave them in the room upon your departure.
All of our beds and cushions can be washed at 60°, are hypoallergenic and breathable. This includes all of the bed linen used in the hotel, as well as the towels. This ensures the production of lower emissions.
On behalf of all guests, we request that your four-legged friends are kept on a lead inside and outside the hotel. To ensure the safety of our housekeeping staff, we kindly request that you inform reception when your pet is in the room. We also request that you do not bring pets into the dining room and the spa.
The safe is situated in the wardrobe in your room. The hotel accepts no liability for valuables that are not kept within the safe. We request that you remove all items from the safe at the time of your departure and that it be left open.
Upon arrival you will be issued with two identical magnetic cards which we request that you return when you check out. Each of these keys will enable you to open the garage, the locker in the ski store and the night entrance. The card also functions as an activator for the electricity supply in your room: Insert the card into the appropriate power supply on the wall and then remove it when leaving your room. There is a €10 charge for lost key cards.
Our buffet breakfast is served from 8:00 until 10:00. Please understand that we are only able to provide a small breakfast after 10:00.
If you should notice a fault, please inform reception. We will be happy to resolve the issue as soon as possible.
From 1 July 2005, smoking is forbidden in all hotels. We request that you refrain from smoking in your room and enjoy your cigarette on the balcony.
Our information area is next to reception. There, you can find many up to date notices concerning events and interesting information about Livigno.
Guests are welcome to use our free wi-fi throughout the hotel, with the exception of the spa area. The information required to access this available in your car key holder. We remind you that you will be required to authenticate to the server and that any improper in violation of the law in effect is forbidden.
Should it be required, we can take care of washing and drying any dirty clothes you may have. (There is no ironing service available). You will find a laundry bag in your wardrobe in which you can gather the items that require washing, kindly bring it to reception.
Comfortable armchairs invite you to sit in company and to relax, as you look back on an enjoyable day in the mountains. We remind you that all drinks NOT included in the breakfast service will be charged to your room and then paid for at the end of your stay.
Additionally, it is expressly forbidden to consume food and drink in our breakfast room that has NOT been purchased in our bar.
You can book your massage or beauty treatment directly at reception. We advise you to book your special treatment several days in advance so that your appointment is guaranteed. (SERVICE ONLY AVAILABLE IN THE WINTER SEASON)
Free parking is available in our underground garage. You can open the garage door at all times, which will then close automatically.
Please leave your room by 10:00. You can check out the night before 19:30, or the day of your departure between 8:00 and 10:00. The hotel accepts cash, bancomat, credit card, Mastercard Maestro or Visa. In the event of an early departure, you will be charged for the remainder of your stay, we trust in your understanding.
Access to the swimming pool is permitted between 16:00 and 20:00.
You are advised to leave approximately 3 hours between meal times and swimming.
We request that you wear a bathing costume when in or around the pool area and the connected areas.
You are requested not to enter the pool if you have wounds, abrasions, injuries or skin alterations that are suspected to be of infected origin (verrucas, dermatitis, mycosis).
Smoking is forbidden and food and drink is not to be consumed.
Dogs or other animals are not permitted to enter.
Children must always be accompanied by their parents and looked after at all times.
The hotel management accepts no liability for the loss or theft of unattended items.
The management does not respond in any way to any accident, injury or other, suffered by bathers which is attributable to their conduct.
The service staff are authorised to intervene at any time to demand compliance with this regulation.
Our reception is open from 8:00 until 12:00 and from 16:00 until 20:00.
We request that you do not forget your magnetic card to enter the hotel during the evening. In the event of an emergency, we are available on + 39 389/0772475.
Sauna and steam room
The sauna and steam room are available between 16:00 and 20:00 and are situated close to the garage. You are reminded that in order to benefit fully from the effects of the sauna, no swimming costumes or slippers are to be worn.
Ski and boot storage
The store for skiing equipment and boots is situated next to the exit door to the garage. Our boot dryer ensures dry and clean footwear.
Spa and relaxation area
Our spa and relaxation area is open between 16:00 and 20:00. Our wellbeing centre is a place of great harmony and relaxation, therefore we ask that you speak quietly out of respect for guests and to not use mobile phones.